Most property managers are told to start with documentation when improving processes. But that approach fails — documents go stale faster than your team can adopt them. The companies with the most efficient processes and best adoption do something different: they follow a cycle of Capture → Automate → Document. Automation isn’t the final outcome, it’s the core building block that makes processes repeatable, adaptable, and ready to scale.

Aptly can transform your operations—if it’s set up right. But too often, we see teams fall into the same traps that limit impact and create unnecessary confusion. Let’s walk through the five most common mistakes property managers make when using Aptly and how to fix them.